Privacy Policy

1. Introduction

Welcome to Glamore, Inc. ("Glamore," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our beauty services marketplace platform.

By using Glamore, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (name, email address, phone number)
• Complete your profile (profile photo, bio, location)
• Book services (appointment preferences, service history)
• Make payments (payment card information processed by our third-party payment processor)
• Communicate with providers or support (message content)
• Leave reviews and ratings

2.2 Information for Service Providers

If you register as a beauty service provider, we also collect:

• Professional credentials and certifications
• Business information and licenses
• Portfolio images
• Service offerings and pricing
• Availability schedule
• Bank account information for payouts (processed by our third-party payment processor)

2.3 Automatically Collected Information

• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed, referring URLs)
• Location data (with your permission, for finding nearby services)
• Cookies and similar tracking technologies

2.4 Ambassador Program

If you're a Glamore ambassador, we keep the details you give us (your name, contact details, state of residence, your agreement and your referral codes) to run the ambassador program; tax and payment details are held by our payroll provider. When an ambassador introduces a salon owner to us, we record the introduction (the owner's name and the contact details the ambassador shares, such as an email, phone number or Instagram handle), used only to credit the right ambassador if that salon opens on Glamore.

If a salon an ambassador referred starts a free trial, we keep a record of it: the trial terms shown and agreed to, when, the plan and price, the IP address and browser used, and coded fingerprints of the owner's phone number and the salon's street address (not the number or address themselves), so that each business gets one trial. If the account has no email address, we keep the email given for the trial's reminders until the account is deleted. The trial record is kept after an account is deleted, as proof of what was agreed.

For the referral program, we keep a coded fingerprint of the card used for a payment, and of the legal name and tax ID details our payment processor holds for a business, so we can tell when the same card or the same business appears twice. We never keep the card number, the name or the digits themselves.

2.5 Waitlist Information

When you join our waitlist, we collect information you voluntarily provide:

• Email address
• Role (client or salon owner)
• City preference (Philadelphia, New Jersey, New York, or Other)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect clients with beauty service providers
• Manage waitlist registrations and send launch updates and early access invitations
• Send notifications about bookings, messages, and updates
• Respond to your comments, questions, and customer service requests
• Prevent fraudulent transactions and monitor against theft
• Analyze usage patterns to improve user experience
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

4.1 Service Providers and Business Partners

• Payment processor: A third-party service for payment processing and provider payouts
• Supabase: For data storage and authentication
• Resend: For email delivery
• Expo: For mobile app functionality and push notifications
• Analytics providers: To help us understand platform usage

4.2 Other Users

When you book a service, your name and contact information may be shared with the provider to fulfill your appointment. Provider profiles, including photos and reviews, are publicly visible. A provider's work photos also appear on the salon's page, and reviews of services done at a salon count toward that salon's rating. A salon you book with that asks for a waiver receives the waiver you sign: your name, signature, when you signed, your photo consent, and the IP address you signed from (the salon's owner always; its staff only when the salon lets them see client contact details).

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.4 SMS / Mobile Information

If you opt in, we send you transactional text messages (booking confirmations, reminders, and account updates) at the mobile number you provide. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Consent to receive texts is not a condition of any purchase. We do not sell, rent, or share your mobile opt-in information or phone number with third parties or affiliates for their marketing purposes. Mobile information collected for SMS is used solely to deliver the messages you opted into.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request removal or deletion of your information at any time by contacting us.

Booking history and transaction records may be retained for up to 7 years for tax and legal compliance purposes.

When you delete your account, we delete or anonymize your name, contact details, profile photo and location, and delete your saved payment methods (they're removed from our payment processor too), your sign-in methods (including a linked Google or Apple account), notification devices and notifications, favorites, activity on Glamore, booking inspiration photos, and allergy and health information. A provider's professional details (licence number, links, certifications) are cleared too. Messages you sent, and their attachments, stay in the conversations they're in, because they're part of the other person's history; they're shown as from a deactivated account, without your name or photo. Reviews you wrote stay, shown as written by a deleted account. A salon's own client records about you (its notes and the details it keeps for your visits) stay with that salon, as its records, marked as no longer active. A waiver you signed stays with the salon after you delete your account, as the salon's record of your consent. You can withdraw a photo consent you gave on a waiver at any time (Settings, Waivers); the signed waiver itself doesn't change. We keep a record of your SMS consent as proof of your opt-in.

If you work at a salon as a provider, the work photos you added while working there belong to the salon, and the reviews of services you did there stay with it (see Section 7.4 of our Terms of Service). When you leave the salon or delete your account, your photos stay on the salon's page without your name, and the salon may delete them; those reviews keep counting toward the salon's rating.

7. Your Rights and Choices

Depending on your location, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data (work you added at a salon stays with the salon, waivers you signed stay with the salon you signed them for, and reviews you wrote and messages you sent stay; see Section 6)
• Portability: Receive your data in a structured, commonly used format
• Opt-out: Unsubscribe from marketing communications
• Withdraw consent: Where processing is based on consent
• Lodge a complaint: With a supervisory authority in your jurisdiction

To exercise these rights, please contact us at privacy@glamore.co.

8. Children's Privacy

Glamore is intended only for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you become aware that a minor has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We take appropriate safeguards to ensure your information remains protected.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

Types of cookies we use:

• Essential: Required for platform functionality
• Analytics: Help us understand how you use our services
• Preferences: Remember your settings and choices
• Referral: If you open a Glamore ambassador's link, a cookie remembers it for 30 days, used only to credit the ambassador who referred you if you open a salon

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: