Privacy Policy

1. Introduction

Welcome to Glamore, Inc. ("Glamore," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our beauty services marketplace platform.

By using Glamore, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (name, email address, phone number)
• Complete your profile (profile photo, bio, location)
• Book services (appointment preferences, service history)
• Make payments (payment card information processed by Stripe)
• Communicate with providers or support (message content)
• Leave reviews and ratings

2.2 Information for Service Providers

If you register as a beauty service provider, we also collect:

• Professional credentials and certifications
• Business information and licenses
• Portfolio images
• Service offerings and pricing
• Availability schedule
• Bank account information for payouts (processed by Stripe Connect)

2.3 Automatically Collected Information

• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed, referring URLs)
• Location data (with your permission, for finding nearby services)
• Cookies and similar tracking technologies

2.4 Waitlist Information

When you join our waitlist, we collect information you voluntarily provide:

• Email address
• Role (client or salon owner)
• City preference (Philadelphia, New Jersey, New York, or Other)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect clients with beauty service providers
• Manage waitlist registrations and send launch updates and early access invitations
• Send notifications about bookings, messages, and updates
• Respond to your comments, questions, and customer service requests
• Prevent fraudulent transactions and monitor against theft
• Analyze usage patterns to improve user experience
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

4.1 Service Providers and Business Partners

• Stripe: For payment processing and provider payouts
• Supabase: For data storage and authentication
• Resend: For email delivery
• Expo: For mobile app functionality and push notifications
• Analytics providers: To help us understand platform usage

4.2 Other Users

When you book a service, your name and contact information may be shared with the provider to fulfill your appointment. Provider profiles, including photos and reviews, are publicly visible.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.4 SMS / Mobile Information

If you opt in, we send you transactional text messages (booking confirmations, reminders, and account updates) at the mobile number you provide. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Consent to receive texts is not a condition of any purchase. We do not sell, rent, or share your mobile opt-in information or phone number with third parties or affiliates for their marketing purposes. Mobile information collected for SMS is used solely to deliver the messages you opted into.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request removal or deletion of your information at any time by contacting us.

Booking history and transaction records may be retained for up to 7 years for tax and legal compliance purposes.

7. Your Rights and Choices

Depending on your location, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a structured, commonly used format
• Opt-out: Unsubscribe from marketing communications
• Withdraw consent: Where processing is based on consent
• Lodge a complaint: With a supervisory authority in your jurisdiction

To exercise these rights, please contact us at privacy@glamore.co.

8. Children's Privacy

Glamore is intended only for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you become aware that a minor has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We take appropriate safeguards to ensure your information remains protected.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

Types of cookies we use:

• Essential: Required for platform functionality
• Analytics: Help us understand how you use our services
• Preferences: Remember your settings and choices

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: